General FAQs & Policies
Reservations: Email or call us for reservations. It is best to reserve your date as soon as possible, generally 4 weeks in advance. However, if you call up up to 1 week in advance, & your preferred date & time is open, we are happy to reserve it for you!
Deposit & Payments: Upon confirmation of date availability, a deposit of $100 via cash or check is required to secure your date within 3 days of verbal confirmation. You will be notified via phone or email when your deposit is received. The remaining balance is due in check 3 days prior to the party or in cash on the party date prior to the start time. Additional unexpected guests shall be paid in cash on the day of the party.
Cancellations: Deposit refunds may be made up to one week after the deposit is received. Due to the reservation nature of our business, if you must cancel your party for any reason after the allotted week, your deposit will be non-refundable. If your child becomes ill, we'll be happy to reschedule as time permits within 4 weeks.
Location: We bring the fairy fun to you! If you are planning an outdoor party, always have a back up plan in the event of undesirable weather. Costumes are not allowed in bounce houses or wet areas.
Costumes: We welcome requests for custom colors, based on availability, to make this a unique experience for your little girl! The celebrant may have a fairy sparkle tutu skirt customized in her favorite colors! Guests may wear their own tops vs. the leotards or leggings/shorts under their tutus. It's all based on their comfort. Guests will have a variety of dress up items to choose from to fulfill their fairy fantasy...
Time: Our time slots are flexible & based on availability. We make every effort to arrive at least 15 minutes before our scheduled time to set-up & take care of party details. Our 2 hour parties are based on a schedule & work best when guests arrive on time. We will do our best to ensure that late guests receive the fairy experience as time allows based upon their arrival. If you desire additional time & assistance from the fairy hostesses, your party can be customized to your needs & time requirements for a fee of $50/hour.
RSVP: This count will be used to plan the appropriate amount of costumes, accessories, & activities / crafts that will be brought to the party for those on the service guest list. Any additional unexpected guests may participate in dress up &/or activities / crafts for a fee of $20 per guest after approval & cash payment from the host.
Enchanted will be bringing products to your location in order to provide you with the most enjoyable experience. Client agrees that any damage or loss of products will be the responsibility of the Client & shall be paid for in full upon completion of services. Enchanted assumes no responsibility or liability for accidents or damages caused during your event. We will work hard to ensure that your guests are treated with care. Enchanted is not responsible for allergic reactions, eye irritations, or staining of skin, hair, or clothing due to use of any products. We make every attempt to ensure your child's safety & all products used have been tested for use on children.
Please contact us for more details on our policies.....
